FAQs

Below are answers to the questions we hear most often. If you can't find what you're looking for, our team is always happy to help.

What kind of products do you sell?

Trendyrop specializes in protective phone cases for iPhone, Samsung Galaxy and Google Pixel, along with other trending accessories. We're always adding new items.

How much does shipping cost?

Shipping is free on every order — no minimum spend.

How long will my order take to arrive?

Orders typically arrive within 8–10 business days from the date of purchase. This includes 1–3 business days of order processing plus shipping time. See our Shipping Policy.

Where do you ship?

We currently ship to addresses within the United States. Please double-check that your shipping details are correct and complete before placing your order.

How do I track my order?

Once your order ships, we email you a tracking number and a tracking link. Please allow 1–3 business days for tracking to become active. Full steps are on our Track your order page.

What payment methods do you accept?

We accept all major payment methods available at checkout. Every available option is shown on the payment page before you confirm your order.

Is it safe to shop with you?

Yes. Our checkout is encrypted and secure, and your payment is handled by trusted, industry-standard payment providers. We never see or store your full card details.

Can I change or cancel my order?

Contact us as soon as possible, ideally within 24 hours of ordering. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped, it can't be changed or cancelled, but you can return it under our refund policy.

What is your return policy?

We accept returns within 7 days of you receiving your order, as long as the item is unused and in its original packaging. See our Refund Policy for full details.

Do your products come with a guarantee?

Yes. Every order is covered by our 15-Day Guarantee: if your item arrives faulty, damaged, or not as described, you can get a free replacement or a full refund within 15 days of delivery.

My item arrived damaged or I received the wrong product. What do I do?

Email us within 7 days with your order number and a photo of the issue, and we'll arrange a free replacement or a full refund.

I still haven't received my order. What should I do?

If more than 10 business days have passed since your purchase, or your tracking hasn't updated, contact us with your order number and we'll look into it right away.

How can I contact you?

Email support.trendyrop@gmail.com or message us on WhatsApp at +1 (301) 848-5242. We reply to most messages within 24 hours, Monday–Saturday, 9:00 AM–6:00 PM ET.