Warranty

At Trendyrop, we stand behind the quality of every product we sell. That's why every order is covered by our 15-Day Guarantee.

What the guarantee covers

If your item arrives faulty, defective, damaged, or not as described, you're protected. Within 15 days of receiving your order, you can request a free replacement or a full refund, whichever you prefer.

How long you're covered

Your 15-day guarantee period starts on the day your order is delivered. Please check your item soon after it arrives so any issue can be reported within this window.

How to make a claim

Email support.trendyrop@gmail.com or message us on WhatsApp at +1 (301) 848-5242 within 15 days of delivery. Please include your order number, a short description of the problem, and a clear photo or short video of the issue. Our team will review your claim and reply with the next steps, usually within 24 hours.

Your options

Once your claim is approved, you can choose a free replacement of the same item or a full refund to your original payment method. Approved refunds are processed within 5–10 business days.

What's not covered

The guarantee doesn't cover normal wear and tear, accidental damage or misuse after delivery, or issues reported after the 15-day period. Change-of-mind returns are handled separately under our 7-day refund policy.