FAQs
How long does shipping take?
Shipping is free on every order. Orders typically arrive within 8 to 10 business days from the date of purchase. This includes 1 to 3 business days of order processing plus shipping time.
What is your return policy?
We accept returns within 7 days of you receiving your order, as long as the item is unused and in its original packaging. See our Refund Policy for full details.
Can I change or cancel my order?
Contact us as soon as possible, ideally within 24 hours of ordering. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped, it can't be changed or cancelled, but you can return it under our refund policy.
How do I track my order?
Once your order ships, we email you a tracking number and a tracking link. You can find the full steps on our Track your order page. Please allow 1 to 3 business days for tracking to become active.
My item arrived damaged or I received the wrong product. What do I do?
Email us within 7 days with your order number and a photo of the issue, and we'll arrange a free replacement or a full refund. Faulty items are also covered by our 15-day guarantee.